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frequently asked Questions

We are available to answer any questions, please call us from 8:00 a.m. to 2:00 p.m.:
Online shop
How can I place an order?

You have different options to order Pantolinos:

  1. On-line
    Order our products through our online shop: . Put one or more items and accessories in your shopping cart and proceed to checkout to pay for your purchases.
  2. By phone
    Call us – Phone: +49 5071 5115855.
    You can reach us Monday to Friday from 8:00 a.m. to 2:00 p.m.
  3. by email
    Write to us at info(at) . We will get back to you as soon as possible.
  4. per fax
    You are also welcome to send us an informal fax with your order request and your contact details.
    Fax: +49 5071 5115856.
  5. Visit us in our Pantolinos store in Marklendorf Triftweg 13 (Schwarmstedt motorway exit on the A7)
Which payment methods are accepted in the online shop?

Prepayment by bank transfer, Klarna, credit card, Paypal

How long does the delivery take?

Germany 7 – 9 working days
Austria + 2 working days
Switzerland +3 working days

Each product is made individually for you.

Except for bargains or stock items, these will be dispatched at short notice if only stock items were ordered, i.e. 2-3 working days for Germany and similar for the other countries.

How much are the shipping costs for orders from the online shop?

Germany :
Free shipping for purchases over 49€.

Austria :
up to 94,99€ order value (incl. VAT): 7,90€
from 95€ order value (incl. VAT): free shipping

Switzerland :
Alternatively: Shipping via “” possible
For customers in Switzerland, offers an interesting shipping alternative,
which enables inexpensive and customs-compliant delivery directly to you in Switzerland.
Further information can be found at:

Does the product look like it is shown in the online shop?

Our genuine leather is a natural product, and each piece of leather is unique in its texture and color. Therefore, there may be slight deviations from the image shown in the shop. Natural characteristics may occur in the leather and are not grounds for complaint, but rather a guarantee that it is an authentic natural product!

Advantages of Pantolinos
  • Pantolinos can be used as baby, crawling, walking, sports, party or house shoes.
  • They are suitable for little girls and boys as well as for adults.
  • Pantolinos are available in sizes 17 to 50. Our size chart makes shopping easier for you.
  • All Pantolinos are made from German, high-quality, tested, vegetable-tanned cow nappa leather from the Ecopell brand. Production takes place in the Aller-Leine valley in northern Germany.
  • Due to the special properties of our leather, all Pantolinos are breathable, skin-friendly, chrome-free and suitable for allergy sufferers and thus promote a healthy foot climate.
  • They provide natural support without being constricting, are slip-resistant thanks to the soft leather sole and protect against cold and injuries.
  • Anatomical and orthopedic aspects are taken into account by rolling the feet correctly. This type of “barefoot running” strengthens the foot muscles and trains the children’s sense of balance.
  • The integrated, supple elastic band in the cuff guarantees that our Pantolinos fit snugly without cutting in. It is more difficult for babies and small children to take the shoes off.
  • The Pantolinos company is constantly working to increase its range of models and colours, always in line with current fashion.
  • Our motif, name and birth date embroidery turns the Pantolinos into an individual gift that will forever capture the memory of the day of birth or the day of baptism and fill it with life.
  • Our fur and felt soles, which can be purchased as accessories, provide more comfort. Our leather care products are also available there.
Material and care
The Pantolinos leather

Pantolino's products are made exclusively from high-quality German cowhides from the Ecopell brand, produced in Germany.

Ecopell’s motto and seal of quality:
“Feels good, it’s leather!

The tanning is chrome-free with vegetable tanning agents from rhubarb root, tara and valonea fruits. This means that the leather remains free of heavy metals. The beautiful colors are achieved using dyes that have been tested and found to be harmless and are made in Germany. It is tanned and dyed exclusively in Germany, so that a very environmentally friendly production can be guaranteed. The leather remains breathable and open-pored because, in contrast to conventional leather processing, no pigment is applied to close the pores.

Constant tests and controls prove that our leather is rightly IVN ( ) certified. Higher quality leather is currently not possible in industrial production!

The natural surface shows different skin structures, sometimes veins and color differences. Each leather hide is a truly unique piece from nature.

Further details about the leather and test reports can be found at

Dirty leather – what to do?

Light, time and daily use give the Pantolinos products a fascinating patina over time, making each pair unique. But there are also unwanted stains that you can remove:

Dust: wipe with a soft, damp cloth

Soil/clay: wipe with a soft, damp cloth and rub over a large area with a clean cloth, then treat with care product (see below)

Grease: Wipe off with a soft, dry cloth. Allow residue to soak in and then treat with the care product

Water: let it dry slowly (please NOT in the sun or on the heater) and then treat with the care product

Scratches: treat with the care product

Fruit juices, ink, blood: wipe away with a dry, soft cloth and then treat with the care product. Residues are almost unavoidable here

CAUTION: Harsh floor cleaners can damage the leather.
The care product

The care product was specially developed for Ecopell leather and consists exclusively of natural ingredients:

  • Detergent raw materials based on coconut fat and palm kernel oil
  • Emulsifier and refatting agent based on soybean oil and olive oil leather care oil concentrate for 12.90 euros.
Do the leather colors rub off?

Please note that intensive colors have a significantly higher color abrasion and are not saliva-resistant. However, it is reassuring to know that these are the most environmentally friendly synthetic dyes currently available. As a rule, abrasion stains on textiles can be washed out. (A little tip: sometimes baking soda and water also help).

The color Tara wool white is purely vegetable tanned and natural.
The colours pink, khaki, walnut and beluga white have almost no abrasion.

I think your products are great and would like to work with you

Do you have a store or an online shop where our Pantolinos products would fit in well? Or do you have another great cooperation idea? Then don't hesitate to contact us. We are always open and excited about NEW THINGS.